Refund policy

 

30-Day Free Return Policy

If you're not satisfied with your items within 30 days of delivery, you might qualify for a free return, including shipping!

Eligibility for Free Returns:

• Only for domestic orders within the continental US.
• Items should be unused and in the same condition received.
• Applies to USPS shipments only.

Free Returns Don't Cover:

• Gift cards
• Digital downloads
• Consecrated items
• Clearance or imperfect products
• International shipments
• UPS deliveries

General return policy

Returns are accepted for the following:

• Unused or items that were damaged, prior to use by customer (excludes Imperfect or Clearance items)
• Sent back within 2 month window of purchase for domestic, 3 months for international.
  

If you received an item and are unhappy with the item, please let us know right away. If your item(s) are damaged upon arrival, let us know right away. Our customer service must be notified a week within package arrival for damaged items by contacting customerservice@tibetantreasures.com. Clearance items and imperfect items may, upon request, be refunded if the product cannot be used for its intended purpose (i.e. a butterlamp or vase that leaks; cosmetic reasons not applicable).

How to Initiate a Return:

1. Reach out to our team at customerservice@tibetantreasures.com or call 877-479-6129. Share the reason for your return.
2. If approved, you'll get a USPS postage label via email from Tibetan Treasures.
3. Within a week, print the label, stick it on your securely packed return package.
4. After we get your return and confirm the items are unused and undamaged, we'll process your refund. This can take 5-7 business days. Generally, shipping costs are also refunded. Exceptions include partial returns or if the original shipping method was expedited.